Refund policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns You have 30 days from the date you received your item to request a return. To be eligible, the item must be unused and in the same condition you received it.

Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Wrong Items If you received a damaged or incorrect item, contact us within 7 days at support@pawtials.com and we'll make it right with a replacement or full refund.

Non-Returnable Items Items that are used, opened, or returned after 30 days are not eligible for a refund.

How to Start a Return Email us at support@pawtials.com with your order number and reason for return and we'll guide you through the process.